FAQ – Frequently Asked Questions

1 What does Jewels procurement & Logistics company do?

Jewels procurement & Logistics company specializes in helping individuals and business owners buy in Chinese indigenous site like 1688 and Taobao.

2 What is 1688 and Taobao?

They are Chinese indigenous site that you can use in sourcing for a whole lot of items such as bags,clothes,shoes,waist trainer,kids cars, kitchen utensil etc.

3Why should I prefer 1688 and Taobao site to Aliexpress , Alibaba etc.?

Because its a direct manufacturer site where you buy things 50% cheaper than Aliexpess and Alibaba.

4How to pay Jewels procurement & Logistics company?

We will accept different kinds of payment method in future including paypal western union and digital currencies like Bitcoins, Ether, and Litecoins! but for now we only accept Nigerian naira to Nigerian local bank account please if you are outside Nigerian contact us for alternative means of payment.

5 What would i be paying for if I use your services?

You first pay for total cost of your item which includes cost of item and local fee also known as logistics fee + our service charge before we proceed with your orders and pay shipping cost when the item arrives in Lagos.

6 What if an item is out of stock?

Most of the times, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item. However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially fast moving items. Your fund will be refunded back to your wallet and you can Send an option or an alternative link. Doesn't necessarily have to be the same product.

7 Can I cancel an order?

Yes, as long as your order is not yet processed. We will refund the total cost of the item excluding our service charge(agent fee).

8 Can Jewels procurement & Logistics company Handle Only Shipping For Me?

Yes contact us via WhatsApp for more details

9 Can Jewels procurement & Logistics company Handle Only buying For Me ?

Yes if you have your preferred shipping agent, we can buy and ship to your agent but your preferred shipping agent ill be responsible for packing together and delivering to you.

10 How do i receive my package am outside Lagos?

Not to worry we got you covered once you pay your shipping fee your goods will be taken to the park by our driver and third party logistics (GIG,AGOFURE,GUO etc) will waybill to your location.

11 How do i calculate my shipping fee?

Exchange rate multiply by freight plus local clearing.

12 Is waybill free?

Delivery to various location is not free.

13 What item can I buy?

You can buy any item of your choice bags, shoes, clothes, blender, yoni pearl, watch etc

14How long does shipping to Nigeria takes?

5-8 working days to arrive in nigeria after we have received from your various suppliers

15How long does the process takes?

Exact duration of days can't be given reason is because this depends on availability of the goods you buying, the supplier, duration of days for your suppliers to deliver etc but be rest assured Orders are placed immediately we confirm your payment.

16Do you do quantity check?

es we help you check quantity to avoid incomplete goods. We also notify you should any goods be missing or incomplete right from china before sending to Nigeria which means you receive your goods completely.

17Do you send live pictures?

Yes we send live pictures of your items after we have done the quantity check to make sure it's complete

18Do you help remove carton?

Yes we remove carton to help reduce weight of goods

19How do I know my shipping cost?

Shipping bill is being sent to you directly from china after we must have packed your goods together. You can pay your shipping fee in full or installment till it arrives in nigeria.

20Does your agent fee covers all services offered?

Yes our 10% covers removal of carton, live pictures, quantity check, consolidate

21The quality of my goods are bad

Please note we are only a buy and ship agent and we are not in any way responsible for the quality of the products/stock/goods you import from china. We only help buy and ship please do well to make proper research about a supplier/seller before deciding to buy from him/her

.faq-section { background: #fdfdfd; min-height: 100vh; padding: 10vh 0 0; } .faq-title h2 { position: relative; margin-bottom: 45px; display: inline-block; font-weight: 600; line-height: 1; } .faq-title h2::before { content: ""; position: absolute; left: 50%; width: 60px; height: 2px; background: #E91E63; bottom: -25px; margin-left: -30px; } .faq-title p { padding: 0 190px; margin-bottom: 10px; } .faq { background: #FFFFFF; box-shadow: 0 2px 48px 0 rgba(0, 0, 0, 0.06); border-radius: 4px; } .faq .card { border: none; background: none; border-bottom: 1px dashed #CEE1F8; } .faq .card .card-header { padding: 0px; border: none; background: none; -webkit-transition: all 0.3s ease 0s; -moz-transition: all 0.3s ease 0s; -o-transition: all 0.3s ease 0s; transition: all 0.3s ease 0s; } .faq .card .card-header:hover { background: rgba(233, 30, 99, 0.1); padding-left: 10px; } .faq .card .card-header .faq-title { width: 100%; text-align: left; padding: 0px; padding-left: 30px; padding-right: 30px; font-weight: 400; font-size: 15px; letter-spacing: 1px; color: #3B566E; text-decoration: none !important; -webkit-transition: all 0.3s ease 0s; -moz-transition: all 0.3s ease 0s; -o-transition: all 0.3s ease 0s; transition: all 0.3s ease 0s; cursor: pointer; padding-top: 20px; padding-bottom: 20px; } .faq .card .card-header .faq-title .badge { display: inline-block; width: 20px; height: 20px; line-height: 14px; float: left; -webkit-border-radius: 100px; -moz-border-radius: 100px; border-radius: 100px; text-align: center; background: #E91E63; color: #fff; font-size: 12px; margin-right: 20px; } .faq .card .card-body { padding: 30px; padding-left: 35px; padding-bottom: 16px; font-weight: 400; font-size: 16px; color: #6F8BA4; line-height: 28px; letter-spacing: 1px; border-top: 1px solid #F3F8FF; } .faq .card .card-body p { margin-bottom: 14px; } .collapse{ display: none; } @media (max-width: 991px) { .faq { margin-bottom: 30px; } .faq .card .card-header .faq-title { line-height: 26px; margin-top: 10px; } }

FAQ – Frequently Asked Questions

1 What does Jewels procurement & Logistics company do?

Jewels procurement & Logistics company specializes in helping individuals and business owners buy in Chinese indigenous site like 1688 and Taobao.

2 What is 1688 and Taobao?

They are Chinese indigenous site that you can use in sourcing for a whole lot of items such as bags,clothes,shoes,waist trainer,kids cars, kitchen utensil etc.

3Why should I prefer 1688 and Taobao site to Aliexpress , Alibaba etc.?

Because its a direct manufacturer site where you buy things 50% cheaper than Aliexpess and Alibaba.

4How to pay Jewels procurement & Logistics company?

We will accept different kinds of payment method in future including paypal western union and digital currencies like Bitcoins, Ether, and Litecoins! but for now we only accept Nigerian naira to Nigerian local bank account please if you are outside Nigerian contact us for alternative means of payment.

5 What would i be paying for if I use your services?

You first pay for total cost of your item which includes cost of item and local fee also known as logistics fee + our service charge before we proceed with your orders and pay shipping cost when the item arrives in Lagos.

6 What if an item is out of stock?

Most of the times, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item. However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially fast moving items. Your fund will be refunded back to your wallet and you can Send an option or an alternative link. Doesn't necessarily have to be the same product.

7 Can I cancel an order?

Yes, as long as your order is not yet processed. We will refund the total cost of the item excluding our service charge(agent fee).

8 Can Jewels procurement & Logistics company Handle Only Shipping For Me?

We intend offering this service in the future.

9 Can Jewels procurement & Logistics company Handle Only buying For Me ?

Yes if you have your preferred shipping agent, we can buy and ship to your agent but your preferred shipping agent ill be responsible for packing together and delivering to you.

10 How do i receive my package am outside Lagos?

Not to worry we got you covered once you pay your shipping fee your goods will be taken to the park by our driver and third party logistics (GIG,AGOFURE,GUO etc) will waybill to your location.

11 How do i calculate my shipping fee?

Exchange rate multiply by freight plus local clearing.

12 Is waybill free?

Delivery to various location is not free.

13 What item can I buy?

You can buy any item of your choice bags, shoes, clothes, blender, yoni pearl, watch etc

14How long does shipping to Nigeria takes?

Normal goods takes 7-10days to arrive in Nigeria Special goods takes 14days to Nigeria

15How long does the process takes?

Orders are placed same day you make payment Order update will be received the next day till we receive all your goods this will allow you to change suppliers that are not delivering fast goods are being sent out immediately we receive from your suppliers